Refund Policy

At CodeCrafton, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy explains our terms regarding refunds, cancellations, and money-back guarantees for our services and products.

1. General Refund Policy

All services provided by CodeCrafton are subject to the terms and conditions outlined in individual service agreements. Refund eligibility depends on the type of service, the stage of completion, and the specific terms agreed upon in your service contract.

2. Web Development & Design Services

Before Project Commencement:

If you cancel your project before work has begun, you may be eligible for a full refund minus any administrative fees (typically 10% of the total project cost). This must be requested within 7 days of signing the service agreement.

During Project Development:

Once project development has commenced, refunds are calculated based on work completed. You will be charged for the percentage of work completed, and the remaining balance will be refunded. Refund requests during development must be made in writing and will be evaluated on a case-by-case basis.

After Project Completion:

Once a project is completed and delivered, refunds are generally not available unless there is a breach of contract or failure to deliver agreed-upon services. Any issues with delivered work should be reported within 30 days of delivery for review and potential revision.

3. SEO & Digital Marketing Services

SEO and digital marketing services are typically provided on a monthly subscription basis. Refunds for monthly services are generally not available for the current billing period once services have commenced. However, you may cancel your subscription at any time, and no future charges will be applied.

• Cancellation requests must be submitted at least 7 days before the next billing cycle
• Services will continue until the end of the current billing period
• No refunds for services already rendered in the current period

4. CMS Solutions & Products

For CMS solutions and software products, refunds are available within 30 days of purchase if the product does not meet the specifications outlined in the product description. Custom-developed CMS solutions follow the same refund policy as web development services.

5. Mobile App Development

Mobile app development projects follow a milestone-based payment structure. Refunds are calculated based on completed milestones. If you wish to cancel a mobile app project:

• You will be charged only for completed milestones
• Unused portions of payments will be refunded
• Cancellation must be requested in writing

6. Non-Refundable Items

The following items are generally non-refundable:

• Domain name registrations and renewals
• Third-party licenses and software purchases
• Hosting fees for periods already used
• Custom work that has been completed and delivered
• Administrative and processing fees

7. Refund Processing Time

Once a refund request is approved, refunds will be processed within 7-14 business days. Refunds will be issued to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

8. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at refunds@CodeCrafton.com or through our contact form
• Provide your order number or project reference
• Explain the reason for your refund request
• Our team will review your request and respond within 5 business days

9. Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to resolving disputes fairly and promptly. In cases where we cannot reach an agreement, we recommend seeking mediation or arbitration as outlined in our Terms and Conditions.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: